We understand that plans may change and you may need to reschedule your appointment. We kindly request a minimum of 48 hours’ notice for any appointment changes. This allows us the opportunity to offer the appointment time to another client.

To ensure a smooth and professional experience for all clients, please note the following policies:

  1. We recommend an initial consultation and skin assessment prior to treatment to ensure the most suitable treatment plan for your skin concerns and goals. A $50 consultation fee applies and will be deducted from your first treatment appointment if you proceed.
  2. Appointment confirmation reminders are automatically sent prior to your scheduled appointment.
  3. Booking fees are non-refundable. Once an appointment has been booked, cancellations are not permitted. Appointments may be rescheduled with a minimum of 48 hours’ notice. Failure to attend your appointment or rescheduling requests within 48 hours will result in forfeiture of the $50 booking fee.
  4. Treatment packages are non-transferable and intended for individual use only. Package sessions may be used across treatments within the same pricing category. Unused sessions are non-refundable and expire 12 months from the date of purchase.
  5. To maintain a relaxing and professional environment for all clients, we kindly ask that you arrive no earlier than 10 minutes prior to your appointment time, as we may still be with another client. Late arrivals may reduce your treatment time to avoid delays for other scheduled appointments.